Varsity Lakes Family Practice

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Place Category: Medical PracticePlace Tags: #varsitylakesfamilypractice #vlcl #connectingvarsity #varsitylakes

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  • All our Doctors are of the highest qualifications and are totally committed to their overall patient care.

    We offer all General Medicine consultations and services as well as Natural Medicine Consultations combined with Nutritional Supplements as recommended by our Doctors, Naturopath and Homeopath.

    Our Establishment

    We are a newly re-opened, re-furbished Family Practice and believe we are unique in the fact that whilst we are a General Practice in every sense of the word we are different as both of the Owner/Directors are not Doctors.

    There is a small minority of Non-Doctor or Corporate owned General Practices on the Gold Coast and ours is special in the fact that it is a Mother/Daughter owned Practice who have set-up and opened other Practices as a team in the past and have now decided to put all that expertise together to open their own.

     

     

    Marian & Kelly

    Marian has had some 20 plus years in administration in General Practice, has a Business Management & Administration Diploma and Practice Managers Certificate.

    Marian also writes Accreditations for other General Practices as well as holding a Workplace Training & Assessing Certificate to train staff.

    Kelly has a vast number of years of nursing experience, having gained a lot of that experience working on the Gold Coast and in far north Queensland in both General Practice and the Hospital in Cooktown for several years.

    Kelly also has her own Nursing Agency that provides assistance to General Practices for Chronic Disease management for their patients. Kelly is a dedicated, caring nurse with all her patients.

     

    Appointments

    We do run by an appointment system to alleviate any excess waiting times. However emergencies do happen and sometimes this can cause undue stress to the patients that have a scheduled appointment. Emergency patients will be prioritised by our nurses upon presentation and then according to the circumstances the doctors will be advised accordingly. Walk in patients will always be seen and our friendly reception staff will advise of the waiting time for a fit in appointment. Due to unforeseen circumstances delays may occur and your patience would be appreciated if this does occur before your scheduled appointment. Our practice policy is, if it is possible that we know prior to a patient’s scheduled appointment that we are running late, we would always try and contact the next patient to advise them that the doctor they are scheduled to see is running late as a courtesy.

     

    Reminder Systems

    The Varsity Lakes Family Practice is committed to preventative care and we participate in the National Territory State reminder systems. We offer a comprehensive reminder system for pap smears, immunisations, blood test results and all chronic disease management and health preventative services which are appropriate for your healthcare.

    If you do not wish to participate please advise our reception staff or indicate in the appropriate section of our new patient information form upon registering with our practice.

     

     

    Test Results

    Any test that your Doctor has requested you to have does require you to make a follow-up appointment for you to be advised of your results. These appointments may be bulk billed, depending on the extent of these results and any further investigations that may be required. This is at the discretion of your Doctor!

    On some occasions your Doctor may feel that it is permissible to relay your results over the telephone and your Doctor will advise you to telephone the rooms for any such results.

    Your Doctor will document in your notes if this is the way in which you may be told your results.

    Each instance is at your Doctor’s discretion!


    Prescriptions

    In some instances, upon request, your Doctor may write a prescription without you being present in the rooms.

    This is not in the interest of best practice medicine but we know that sometimes circumstances present that you may have run out of your regular medication, you may have irregular working hours or just can’t get into see your Doctor.

    Our practice is aware that all of the above and more can sometimes be factors that happen and if this does happen and you have seen your regular Doctor in the last 4-6 weeks and the requested medication is not an S8 medication or for a chronic illness then the receptionist will ask the Doctor if they will write the repeat prescription without an appointment.

    This again is at the Doctor’s discretion and if a prescription is written without an appointment then this will incur a fee of $10.00 which is a non- refundable fee.

    This fee is to be paid before the prescription is either faxed to a particular pharmacy or when being picked up from the rooms

     

    Repeat Prescriptions and Referrals

    A referral will normally require a consultation with your GP. In some circumstances and provided we have 24 hours’ notice your GP may do a “repeat or ongoing referral” without an appointment. This will be at your GP’s discretion. Referrals cannot be backdated so it is advisable to make an appointment early if you have ongoing Specialist treatment. A $20 fee will be applicable if the GP decides to write a referral without a consultation.


    Consultation Fees

    We are a mixed-billing practice. Bulk Billing is available for patients on a Concession Card, DVA Card or children under 16 years old. This is also at the GP’s discretion if they decide to Bulk Bill a patient.

    We can lodge a claim directly to Medicare via our Hicaps machine so that a rebate can be processed directly back into your bank account.

    We accept Cash, Eftpos, Visa and Mastercard payments.

    Workers’ Compensation consultations will be directly billed to Workcover via the practice and upon receipt of a claim number being issued then you need to advise the practice immediately otherwise you may be liable for the costs of any ongoing consultations.


    Home Visits

    For the best management, it is ideal for the patients to attend the practice for a consultation as the GP then has the assistance of our practice nurses and access to all the necessary equipment. However, we realise that in certain circumstances this is not always possible and a house visit can be arranged if in the immediate local area and the practice has been given ample notice so the GP can organise their day. These home visits will incur a fee of between $150-$200 depending on the time of the visit by the GP. This fee is Medicare claimable.


    Student Education

    From time to time, medical and nursing students may be attached to the practice. Reception staff will always request your agreement to the involvement of a student in a consultation. Please feel comfortable in saying ‘no’ to this request.


    Privacy Policy

    Our practice has developed a policy to protect your privacy in compliance with privacy legislation. Our policy is to inform you:

    – That we need you consent to collect information about you.
    – What personal information is being collected.
    – Who is collecting your personal information.
    – How your personal information is being used.
    – To whom your personal information is being disclosed.
    – That you may discuss any concerns you have about how we handle your information.


    Patient Feedback

    In order to ensure we are constantly improving the service we deliver to our patients, feedback is welcomed and encouraged. Please feel free to discuss with the Practice Manager any concerns you may have. We will endeavour to deal with them in a timely manner.

     

    Call (07) 5575 8155

    Suite 5B, “Market Square”, 201 Varsity Parade
    Varsity Lakes, Queensland, Australia
    http://www.varsityfamilypractice.com.au/
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